We take safety & responsible boating very seriously.
Boats are not toys or dodgems & are expensive to buy & maintain. With this in mind we are very strict with the hire/use of them - we make no apology for this.
We reserve the right to refuse a booking to any party/person where, in the opinion of the company, the boat hirer is not suitable for health/weight/safety reasons. In this circumstance, we reserve the right to not explain/justify our decision. No person(s) over 20 stone/127 kg are able to board the boat.
Customers will require a debit/credit card when hiring (even when paying cash). Your card will not be charged unless required to cover damage, late returns or breach of our guidelines/term & conditions.
In such a case we reserve the right to make any necessary charge to your card. The company may also ask for a deposit on your arrival (usually £250). Failure to pay the deposit will result in refusal to hire a boat. Any cash deposit paid will be lost if the boat is returned late/damaged/unfit for immediate re-hire (or if any of our terms & conditions are breached).
Boats returned late will be charged £1.50 per minute. In addition, during high season, boats are booked out immediately they return. If a booking is lost as a result of you returning late you will be charged the lost amount in addition to our standard late fee. Whenever late fees apply, you authorise Wroxham Boat Hire to charge your payment card - we will not engage in confrontation over this.
Boats which are booked & paid for in advance by telephone may be refused on arrival if the company believes that the party (or any members of the party) are unsuitable due to age/behaviour/weight etc. In this situation a refund will be given for the booking minus the cost of 1 hour - but Wroxham Boat Hire will not be liable to pay any travel/parking costs incurred by the party. If a party arrives under the influence of alcohol/drugs (or smelling of alcohol/drugs) you will be refused a boat and no refund will be offered.
If you arrive late for your booking the lost time will not be added to the end of your agreed time. Please arrive at Wroxham Boat Hire in good time prior to your booking in order to get parked, complete paperwork & safety instructions etc. If you're booked at 0900 and turn up at 0915, priority will be given to customers who are booked at 0915.
Boats booked in advance are non transferable. We will not offer refunds or rescheduled dates/times due to illness or wet/windy weather (unless it is deemed by Wroxham Boat Hire to be to dangerous weather).
We operate a 'no alcohol' policy on our boats. Alcohol may not be taken onboard & any alcohol that is hidden from us or consumed on the boat will result in a £50 charge to your payment card, or the loss of your deposit.
Legally, the company cannot hire a boat to any person under the age of 18. We do not hire to any young groups under the age of 25. If you look young, please bring ID or you may be refused. We do not allow stag/hen parties or any other group/party that we suspect may drink excessively whilst in a pub during the duration of your boat hire - or be likely to behave in a rowdy/antisocial way.
The company reserves the right to repossess any boat & terminate the hire agreement without refund at anytime if an accident occurs or, in the view of the company, is likely to occur. The same applies if you break the rules of the hire agreement.
If anyone in your group is seen or photographed smoking/drinking alcohol/sitting on the roof of the boat you will be charged a fee of £50.
Passenger seating numbers are clearly stated on the stern & the dashboard of the boat. Allowing further passengers to board the boat at a later time, hence overloading the boat, is prohibited & is liable to prosecution by the Broads Authority. In this case your deposit will also be lost.
Hirers must be aware that boats will move/tilt as passengers move around or board the boat. No claims may be made against the company for injuries caused by falling/losing balance. Some boats have small steps & other trip hazards or rough edges. Hirers accept this & use/move around the boat at their own risk.
Speed limits are strictly enforced by the Broads Authority. Hirers agree to navigate within the limits: not engage in races, tow other boats or behave in a manner which may compromise the enjoyment & safety of your party or other boaters. Speeding fines will be the responsibility of the hirer.
Boats must not be taken past the end of Horning village (marked by Horning Ferry Marina). This location is clearly shown on the map. All the boats are fitted with a tracker.
Hirers must not attempt to tamper with any of the mechanical or electrical elements of the boat. In the case of a breakdown do not attempt any repair; you must call the company immediately who will organise your recovery. The company will not be liable for any costs/loss incurred by you/to you as a result of any breakdown.
The hirer must not take on board any form of naked flame or heating/cooking device (or anything else which could compromise the safety of the boat/people on board). Portable/disposable BBQ's are not permitted to be carried on the boat.
Minors (children) are not permitted to take control of the boat without full supervision of an adult. Mooring (parking) the boat must ONLY be undertaken by adults.
In the event of an accident between you & any other craft/property, it is your responsibility to establish the name/address/contact details of any other person & the 3rd party boat license number (for boat-to-boat collisions) & report the incident to us immediately.
Boats must be returned to Wroxham Boat Hire at the agreed time. Late boats are charged at a rate of £1.50 per minute.
Boats must be returned in a clean and tidy condition and suitable for immediate re-hire. Failure to do so will result in a cleaning charge of £20 or loss of deposit.
YOU ARE LIABLE & WILL BE CHARGED FOR ANY DAMAGE TO THE BOAT (INCLUDING LOSS OF FENDERS / BOUYANCY AIDS / DAMAGE TO THE SEAT COVERS ETC).
IF YOU FAIL TO KEEP THE REAR ROPES OUT OF THE WATER & THEY TANGLE AROUND THE PROPELLOR, YOU WILL BE CHARGED FOR THE BOAT TO BE LIFTED OUT THE WATER. THIS FEE IS £200.
IN THE EVENT OF SERIOUS DAMAGE REQUIRING AN INSURANCE CLAIM, YOU WILL BE LIABLE TO PAY THE £250 EXCESS ON THE POLICY. IN ANY OF THESE INSTANCES WE RESERVE THE RIGHT TO MAKE A CHARGE TO YOUR DEBIT/CREDIT CARD.
IT IS YOUR RESPONSIBILITY TO RETURN THE BOAT IN THE SAME CONDITION AS YOU HIRED IT.
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